Last Updated: 27/02/2025
Paris Guided (the “Website,” “we,” “us,” or “our”) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information, and how you can exercise your privacy rights. This Policy complies with the General Data Protection Regulation (GDPR) and other relevant French and EU laws.
1. Information We Collect
- Personal Data You Provide
- Contact Information: Name, email address, phone number, etc., when you book an Appointment or contact us.
- Booking Details: Preferred date/time for tours, any special requests or additional information you provide.
- Automatically Collected Data
- Log Data: IP address, browser type, device information, and pages visited, collected through server logs or analytics tools.
- Cookies: Small text files placed on your device to track usage patterns and remember preferences. See the “Cookies” section below.
- Third-Party Data
- If you access our Website via a third-party platform (e.g., social media), we may collect information from that platform according to their privacy settings.
2. How We Use Your Information
- Service Provision: To schedule and manage your Appointments, communicate with you, and provide tour guidance services.
- Website Improvement: To analyze how users interact with the Website and improve its functionality and user experience.
- Marketing & Communications: With your consent, we may send you newsletters or promotional materials. You can opt out at any time.
- Legal Compliance: We may process your data to comply with legal obligations, respond to legal requests, or protect our rights and interests.
3. Legal Bases for Processing
We process your personal data only if we have a valid legal basis under GDPR, including:
- Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., receiving marketing emails).
- Contract: Processing is necessary to fulfill a contract with you (e.g., providing a booked tour).
- Legal Obligation: We must process your data to comply with a legal obligation.
- Legitimate Interests: We have a legitimate interest in processing your data (e.g., improving the Website) that is not overridden by your data protection interests.
4. How We Share Your Information
- Service Providers: We may share personal data with third-party vendors who assist in operating our Website, booking system, or email services, under strict confidentiality agreements.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.
5. Data Retention
We keep your personal data only as long as necessary for the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. Once it is no longer needed, we securely delete or anonymize it.
6. Your Rights Under GDPR
Under the GDPR, you have the right to:
- Access: Request a copy of your personal data.
- Rectification: Ask us to correct any inaccurate or incomplete data.
- Erasure (“Right to be Forgotten”): Request deletion of your personal data under certain conditions.
- Restriction: Ask us to restrict the processing of your data.
- Data Portability: Receive your data in a structured, commonly used format.
- Objection: Object to the processing of your personal data if it’s based on legitimate interests or for direct marketing purposes.
- Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time.
To exercise these rights, please contact us at [contact@parisguided.com]. You also have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL) if you believe your data is being misused.
7. Cookies and Tracking Technologies
We use cookies to:
- Remember user preferences (e.g., language settings).
- Analyze website traffic and user behavior.
You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the Website may not function properly if you disable cookies.
8. Data Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet can be guaranteed to be entirely secure.
9. International Transfers
If we transfer your data outside the European Economic Area (EEA), we ensure adequate safeguards (e.g., EU Standard Contractual Clauses) are in place to protect your information.
10. Children’s Privacy
Our Service is not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after such changes have been posted indicates your acceptance of the new Policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: [contact@parisguided.com]
